Refunds and Cancellations
(a) We offer an unconditional “no questions asked” 30-day money-back guarantee.
(b) Should you receive incorrect, damaged or faulty Goods, please contact us within 30 business days of receipt and we will arrange, as appropriate, credit or refund. We may require return to us of the Goods with proof of purchase before actioning an exchange, credit or refund request. Any refund will be made using your original payment method or another method at our discretion.
(c) If you are unable to attend a Program that you have purchased, you may nominate a replacement delegate to attend in your stead. No refund will be issued.
(d) In relation to Programs involving three or more sessions or events, should you cancel three or more sessions purchased, we may refuse to offer to provide any further sessions to you. If this occurs there is no refund.
(e) In the event that we are unable to continue our Service, we will give you notice in writing and refund the balance of funds, dependent upon use and once the refund has been issued, you acknowledge we have no further liability in respect of the cancellation.